The Early Intervention Family Support Service offer early support for children, young people and their families and aim to prevent the need for longer term and more costly and complex intervention. Within the team we have specialisms such as prevention and education around knife crime and exploitation and we support families affected by domestic abuse.
Who can refer?
Any professional across the county who has identified a child, young person or family who are struggling to manage and need support than can’t be offered through universal services. Without help their issues could have a longer term impact on life chances.
How do they do it?
Complete an online referral form after gaining consent from the parent/carer to request the help and check they are ok to share their information with us. The referral form can be found at here
What happens to the referral?
The referral is sent via a link to a secure referral management system. All referrals are triaged for suitability by the Service Senior Practitioners. Referrals where we think we could offer help to the family are assigned to a Family Support Practitioner.
Then what happens?
The Family Support Practitioner will contact the named person on the referral and introduce themselves, check the family still want support and arrange a time to meet, face to face or virtually. The practitioner will ask what help the family think they need to help their situation to improve. The Family Support Practitioner will work to the family’s agenda and where appropriate, will meet with all family members. The Family Support Practioner will get the views of everyone about the situation and will tailor support to the individual. This is a person centred approach and the Practitioner works to the Signs of Safety model of support
What happens if the referral isn’t suitable for support?
One of the Senior Practitioner team will contact the referrer and discuss why the team are unable to support the family at this time. The Senior Practitioners will offer advice and guidance on possible options for the referrer to access the most appropriate support for the family and will work through the Thresholds and Pathways criteria to help work out the best support route for the family.
Why would a referral not be suitable?
The Early Intervention Family Support Service work to Government criteria set out in the Working Together to Safeguard Children 2018 and work at risk and need level 2. This support level is for families who can no longer be supported by schools, GP’s, Children’s Centres etc because the family need a support worker for a longer period of time to help work through the current issues. Sometimes, the referrer has referred a family who would benefit from a more intensive support service for families who have moved beyond the level 2 support. These are families who may have already had support and the same issues remain or have got worse. A more intensive and longer term support is needed to give the family time to embed and maintain changes. The Senior Practitioner team are very experienced at looking at the information on the referral and making sure we can offer the right support at the right time.
What happens to referrals that is not suitable?
The referral is deleted from the Referral Management System
Details of how personal data is handled, can be found here