- Police and Crime Plan
- Fire and Rescue Service
- Information & Transparency
- Victims’ Services – Voice
9th March 2021
1. Welcome and introductions
PFCC Stephen Mold (SM)
Nicci Marzec (NM)
Paul Fell (PF)
Louise Sheridan (LS)
Stuart McCartney (SMc)
Emily Evans (EE)
CC Nick Adderley (NA)
DCC Simon Nickless (SN)
ACC James Andronov
ACC Simon Blatchly
D/Chief Supt. Mark Behan (MB)
Colleen Rattigan (CR)
Sarah Peart (SP)
Apologies were accepted from Supt. Natalee Wignall.
SM welcomed everyone to the meeting.
2. Previous minutes and action log
3. Update on victim satisfaction and VCOP compliance
Victims Code Implementation
Action – Neil Moloney to check VOICE are compliant with the new Victims Code of Practice
Victims Right to Review (VRR) Guidelines to be refreshed.
Action – DCC Nickless to ask Sarah Crampton to provide the Commissioner with DA satisfaction data starting in 2015.
The Commissioner congratulated the Force on the improvements they had made in relation to the provision of 28-day updates to crime victims, since the previous review of this at an accountability board.
He was assured that this was as a result of an improvement in processes and leadership. This is particularly relevant as it is well evidenced that being kept informed is one of the key drivers in overall victim satisfaction.
The Commissioner was satisfied at this time with the processes in place to ensure victims were aware that a crime had been recorded and assured that audits demonstrate a very high compliance level with this. This is particularly pertinent as the requirement to send every victim a letter was resource intensive and will disappear later this year when the new enhanced victims code commences,
The Commissioner stressed the importance to him of proper dialogue with and support for victims. He questioned the Chief Constable on the readiness of the Force to rollout the newly enhanced VCOP later this year and was assured that there was in place an effective plan to do so.
4. Response times and visibility
The Commissioner received a detailed briefing on the deep dive work that had been undertaken by the Force to better understand the reasons why response times and visibility have reduced in the previous briefing from late 2020.
The Commissioner was assured by the level of understanding that the Force had now on these issues and complemented the Force on this work.
The Commissioner was further reassured in relation to the positive improvements relating to response times and visibility of neighbourhood and response officers. The Commissioner requested consideration to be given by the Chief Constable as to what might be required to achieve a visibility level of 70% for these staff.
5. Complaints update
Action – DCC Nickless to review if there is any evidence of disproportionality in complaints process and provide a proposal to resolve if this is found to be the case.
The Commissioner was pleased with the progress made in the first 12 months of the new complaints’ procedures.
The Commissioner and Chief Constable discussed whether there was any evidence of disproportionality in timeliness of management of complaints dependent upon ethnicity, the DCC was to examine this further.
The Commissioner while assured overall requested that improvements were sought to be made in timeliness of complaint investigation.
– No further business was raised.