- Police, Fire and Crime Plan 2021-26
- Fire and Rescue Service
- Information & Transparency
- Victims’ Services – Voice
- Force Performance
- Your Local Policing Teams
12th April 2022
1. Welcome and introductions
PFCC Stephen Mold (SM)
Paul Fell (PF)
Nicci Marzec (NM
Louise Sheridan (LS)
CC Nick Adderley (NA)
DCC Simon Nickless (SN)
Detective Supt. Natalee Wignall (PSD)
PS Brett McKenna
2. Previous minutes and action log
3. Budget Conditions Letter Update
The Police, Fire and Crime Commissioner agreed a budget conditions letter with the Chief Constable as part of the budget setting process for 2021/2022.
The Commissioner requires a report outlining progress, at year end in implementation and progress of the matters agreed in this letter.
The Commissioner was assured that effective governance and monitoring processes were in place for financial management.
The Commissioner expressed some concerns about Police Officer and PCSO recruitment plans but the Chief Constable assured him that officer plans were on track with a robust plan to achieve the establishment milestones in this year and promised an update re PCSO plans by end of April.
Having asked for further details on the work to improve ASB satisfaction, the Deputy Chief Constable provided him with some reassurance in relation to work being undertaken to identify causes and improve this situation and the Commissioner commented that he looked forward to seeing improvements in this area.
Overall, the Commissioner was assured and satisfied that most of the conditions in the budget letter had been achieved. There are still a couple of items where further reassurance is required. These will be tracked via the Action log until the Commissioner is completely satisfied.
4. Complaints update
The Commissioner requires an update on the police management of complaints.
The paper should include statistics on the number of complaints dealt with in PSD over the past 12 months and a comparison on the previous 2 years.
It should also include analysis of the reasons for these complaints and outcomes form the investigations, as well as trends in complaints.
The report also should include an update on:
Action NW to provide more detail on the length of time it takes PSD to fully resolve a complaint and confirm when the clock starts in relation to the statistics in the graphs contained in her report.
Assurance Statement :
The Commissioner was pleased to receive this report and commented positively on the increasing levels of service recovery.
Overall, the Commissioner is satisfied that PSD provide a robust approach to matters in their remit, but he did have some concerns relating to the timeliness of PSD investigation and requested further information to be supplied to his office.