FOI 11052022-1 - Communication between the OPFCC and Wadenhoe Parish Council re private security/policing
Please provide copies of all communications connected with the above emails including the response to and any further communication with Police Liaison Representative for Wadenhoe Parish Council
No information is held by the Office of the Northamptonshire Police, Fire and Crime Commissioner
FOI 23052022-1 - Complaints officers replacing their names with numbers in correspondence
Since we have been dealing with the PCC, it has been brought to our attention that the customer service team have replaced their surname with numbers similar to civilian staff within Northamptonshire police. Please provide a copy of any document,communications etc such as minutes of meetings as to the reason for this recent change including any relevant policy/procedure for customer services staff using a number as an alternative to a name.
I have attached a copy of the OPFCC Customer Service Team Anonymisation Policy which will also be published on our website. This policy was introduced on the 8th April 2022.
There is an increasing use of private security and private investigators as highlighted in Channel 5s shoplifters and scammers at war with the law where a company known as “My Local Bobby” feature who also conduct private criminal prosecutions,
In our county there is also “Blueline Security Limited” who offer a night time patrol service with K9s operated by former police officers.
Please supply any communication with the OPFCC between members of the public, Northamptonshire police officers, Town and Parish Councils and Police Liaison Representatives either for or against these or other companies
The information you requested is not held by the Office of the Northamptonshire Police, Fire and Crime Commissioner.
FOI 11042022-1 - Complaints against staff of the OPFCC
Please provide the following information for the last 3 years taken from the date of this request:
The number of complaints made against members of staff of the OPFCC
Circumstances of the complaint
Outcome of each complaint
The number of complaints made against members of staff of the OPFCC – 22
Circumstances of the complaint – See table below.
Outcome of each complaint – See table below.
Concerns raised with information provided by staff member as he felt it was not correct. Also had concerns regarding staff members manner on the phone.
Concerns raised that staff member had been aggressive, speaking too quickly, had attitude, used an inappropriate tone and had not listened to her.
Concerns raised as staff member advised him he was not eligible to raise a complaint as was not directly or adversely affected.
Concerns raised regarding reliability of evidence given at court by OPFCC staff member.
Concerns raised that staff member had withheld information and had deliberately tried to confuse matters.
Concerns raised relating to internal email that was released as part of a Subject Access Request.
Feedback to be provided to all staff regarding the need to be mindful of tone and content of internal emails.
Concerns raised as unhappy with review outcome.
Concerns raised about length of time complaint investigation took and the professionalism of staff member.
Concerns that staff member had provided incorrect statutory guidance that were not eligible to complain.
Decision made to record complaint and feedback given to staff member.
Concerns raised as was not provided with the option to have complaint referred to the Professional Standards Department.
Concerns raised that staff members email was threatening.
Complainant feels that the complaints process was not followed, he was unhappy with the status of the person who dealt with his complaint, and he was not updated throughout the investigation.
Complainant feels that member of OPFCC hasn’t read his complaint report and dismissed the matter out of hand or is covering for the police officers concerned.
unhappy with how OPFCC phone lines are only open business hours, also researched the department and found negative things online about call wait times etc.
Complainant feels staff member discriminated against him, unhappy with decision about his reasonable adjustments and feels that the OPFCC are preventing him complaining about the force.
Complainant dissatisfied with information disclosed via the SAR process.
Complainant dissatisfied with information disclosed via the SAR process
Request for SAR and concerns were ignored and mocked by two members of staff.
Complainant dissatisfied with advice given by member of staff.
Complainant not satisfied with level of service provided by member of OPFCC staff and believed incorrect advice was given.
Feedback given to staff member regarding correct advice
Dissatisfaction with decision not to record complaint and concerns regarding breach of GDPR.
Complainant dissatisfied with communication plan and subsequent communication with the OPFCC and has been left feeling ignored.